Transfer terms & conditions

When reserving your direct airport to hotel VIP bus transfers you must make sure you provide us the correct details. In order to book a transfer, you must provide your flight number, lead passengers name, arrival date and time.

The details of your transfer are provided on your airport transfer voucher which will be sent to you by email on receipt of payment. Please ensure you print a copy of this voucher as you will be required to present it to the driver/rep that will welcome and pick you up from the airport on arrival. Information on the transfer collection point will be detailed on your airport transfer voucher.

On Departure – we strongly recommend that you are on time at the meeting point and make sure you arrange your pick up 3:30 mins before flight departure as we suggest you arrive at the airport 2.30 mins before. It is advised that you allow such time in order to avoid any unpleasant surprises in the event of any kind of delays such as heavy traffic or other unforeseen circumstances beyond the transfer carrier’s control.

Estimated transfer time to the airport is between 50 to 70 minutes depending on the time of the day and traffic.

Failure to confirm correct details and follow instructions will result in the transfer being void and non-refundable.

It is your responsibility to ensure correct transfer details are communicated to us and confirmed. Failure to do so may result in missing your flight for which we will not be held responsible.

By booking and paying for your transfer with us you agree to conform with the above terms & conditions.